Hu, the human element, is likely the greatest risk to your company's bottom line.
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Companies face ever increasing demands for profitability, quality, reliability, and safety, while at the same time, you are asked to do more with less. Using fewer people and fewer resources at a higher pace is a recipe for error. The cost of doing business may be aggravated by "simple" mistakes and rework.
As a manager, you look for ways to meet these competitive pressures while minimizing the risk human failure poses to your company's products, services, and key assets.
Most errors and shortcuts are trivial, but, sometimes, such failures are grievous causing you, your employees, and your customers a great deal of pain, frustration, and, sometimes, heartache. We think we are in control, but “avoidable” failures are common and persistent. However, the ability of people to perform safely consistently is only part of the challenge. Additionally, the complexity and volatility of the workplace often exceeds your ability to manage it, much less perform correctly, safely, and reliably in it.
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There is no tradeoff between safety and business - Hu is core business.
They are two sides of the same coin.
Therefore, without careful forethought and planning, your company's ability to cope with human failure and to respond to its operational, safety, and economic impacts are at risk.
A high-reliability organization (HRO) is better able to withstand threats to its mission and assets by anticipating and preparing for the unexpected. HROs experience fewer accidents and challenges to its operations than others because it considers safety and reliability as much core business as its economic purpose.
If your business depends on people doing hands-on work with mission-important assets, products, or services, or even going into harm’s way, then the success of your business is exposed to the risk of human error. Lives and livelihoods are one mistake away from serious harm.
The purpose of the company is twofold.
First, it is to help industrial organizations improve the risk management of operations on the shop floor—work execution—by facilitating practical means of anticipating, monitoring, responding, and learning, where the risk is highest—at the critical touchpoints. A risk-based approach is important for reliable human performance.
Second and I believe more importantly, I can help management teams more mindfully manage the facility’s resilience. This is necessary to protect key assets, products, and services against errors and events that still occur despite your best efforts to avoid mistakes. Resilience—the ability of an organization to adjust its functioning to sustain operations during expected operational conditions and in the face of escalating demands, disturbances, and unforeseen circumstances—is a hallmark of high-reliability organizations.
Muschara Error Management Consulting, LLC, (MEMC) specializes in human error risk management. Using a systematic approach to human performance, we aid with the diagnosis, evaluation, and management of individual, workplace, and organizational factors that give rise to the potential for human performance accidents and unwanted outcomes.
MEMC can help you and your people anticipate and prevent critical mistakes—to make sure that what absolutely has to go right does. Working collaboratively with management and with your employees, error-reduction and resilience strategies can be designed and implemented to help you maintain positive control of work processes.
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